- Customer Account Manager
- Posted 06/07/2021
- Status: Available
Company: Crane Aerospace & Electronics
Title: Customer Account Manager
Description: Crane Aerospace & Electronics is seeking to hire a Customer Account Manager in Lynnwood, Washington or Burbank, California.
The Customer Account Manager (CAM) has the primary responsibility for managing the all commercial activities with assigned OEM customers while working cross functionally to manage Crane Aerospace risk and liability on both sustaining and development programs. The successful candidate will have a proven track record in complete OEM customer management throughout the product lifecycle, development of commercial proposals, working as a team to develop and execute customer growth strategies, and nurturing and strengthening critical customer relationships throughout all organizational levels. The role requires the ability to work with peer groups to ensure that the needs of the customer are being met or exceeded, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The position is the key to maintaining customer relationships and satisfaction while driving business growth.
Compliance with established Crane Co. and Aerospace Group Instruction System (AGIS) business processes and for driving common processes and procedures utilizing standard work and lean office tools.
Successful negotiation of major business agreements (Long Term Agreements), resolving contractual disputes, executing pricing agreements, familiarity with TINA (Truth in Negotiations Act), and implementing / flowing down contract changes.
Contract requirements flow-down (e.g. FAR, DFARS etc.) ensuring that contract requirements are known and communicated to the appropriate functional groups; monitors contract performance to assure compliance.
Forecast sales rates and determines anticipated demand; coordinates with the Demand Management to understand specific customer or market segment requirements and aligns demand with Annual Operation Planning.
Maintains responsibility for tracking and recovering all customer claims; facilitates efficient communication and effectively mediates customer disputes.
Contributes positively as a cross functional team member across all Crane businesses (“Solutions”), Business Development, Engineering, Program Management, and Finance to develop and execute acceptable business cases and winning strategies for new business.
Acts effectively as a customer champion and advocate; understands and communicates current and future customer needs and expectations; establishes and maintains strong relationships at all levels within the customer organization and throughout Crane.
Identify requirements and expectations to increase sales and maintain/enhance Crane’s reputation with OEM manufacturers and Government agencies serving the national and international defense, space, security, and adjacent markets.
Minimum of five years of experience in customer business management, program management, sales & marketing or strategic partnering in an Aerospace environment.
Prior experience supporting Defense OEMs such as Boeing Defense, Lockheed Martin, Northrop Grumman, and Raytheon highly desired.
Bachelor’s Degree in Business Management/Administration or relevant field of study – MBA preferred.
Strong understanding of the Aerospace & Defense industry and Government Defense programs and contracting.
Understanding of earned value management, estimate to complete, and estimate at completion processes.
Must be an independent thinker capable of working alone as well as within a team.
Ability to multi-task, self-assign work, and function in a dynamic, fast-paced environment.
Analytical skills and disciplines in support of business planning, strategy development and deployment, customer relationship management and conflict resolution.
Successful history in identifying, targeting, negotiating and winning profitable business; demonstrated ability to manage large, complex aerospace proposals and contracts.
Ability to manage complex programs and projects to win-win, foster positive customer and internal relationships to resolve difficult issues, and regularly multi-task fluctuating priorities in a dynamic environment.
Ability to coordinate the activities of various internal company stakeholders to ensure: customer proposals are compliant and compelling and business cases are profitable; programs are executed on-budget and schedule; root cause analysis and corrective actions are implemented to address quality and delivery issues; and customer responsiveness is timely, courteous, and fair.
High level of proficiency with Microsoft Office applications, including the ability to formulate, manipulate, and analyze data within Excel to aid in the development of solid business decisions. Strong aptitude in both PowerPoint and Word applications to develop executive-level communications.
Talent to effectively and accurately communicate throughout all customer and Crane organizational levels. Capable of fostering a positive and teaming work environment when faced with difficult challenges and timelines.
This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR)
Ability to obtain a DoD SECRET security clearance—current active clearance highly desired.
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check prior to employment.
Crane Co. reserves the right to change or assign other duties to this position. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of accountability and responsibility. This description should not be considered to be an all-inclusive listing of work requirements. Crane Co. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, physical or mental disability, pregnancy, medical condition, genetic information, or U.S. military or veteran status or any other characteristic protected under federal, state, or applicable local law, in recruiting, hiring, training and promoting.